Refund policy
Our Commitment to Quality
At BeniHome, we are dedicated to creating bedding of exceptional quality and craftsmanship. Each set is individually crafted from carefully selected premium fabrics and undergoes rigorous inspection before dispatch.
We guarantee that all supplied goods are:
- Of satisfactory quality
- As described
- Fit for purpose
Nothing in this policy affects your statutory rights.
Faulty or Non-Conforming Goods
If your item is damaged, faulty, or not as described, please contact us within 30 days of receiving your order.
We will offer an appropriate solution, which may include:
- Repair
- Replacement
- Refund
Please contact us at: +380505557672 benihomeua@gmail.com
Our support team will reply shortly and handle your request with the utmost care.
Your Right to Cancel
You have the right to cancel your order within 14 days of receiving the goods without giving any reason.
To exercise this right, you must notify us within 14 days of delivery. After that, you have another 14 days to return the goods.
Returned items must be:
- Unused
- Unwashed
- In their original condition
- In the original packaging
Refunds will be processed within 14 days of receiving the returned goods. The cost of initial standard delivery will be refunded. Return shipping costs are borne by the buyer, unless the item is faulty.
Hygiene Disclaimer for Bedding
For hygiene reasons, our bedding is carefully packaged to ensure it reaches you in pristine condition.
You may inspect the goods upon receipt. However, if the bedding has been used, washed, or is not in a resalable condition, we reserve the right to reduce the refund amount according to the loss in value of the goods.
If goods are supplied with a hygiene seal, the right to cancel may be lost if this seal is removed, except in cases where the item is faulty.